What to do if the password reset email didn’t arrive?

1. Check your spam or junk email folder—it might have been filtered there.

2. We are aware that, in some cases, our password reset emails may not reach certain email domains. This has been particularly noted with Gmail accounts registered for children, which often require parental approval for incoming messages. To ensure you receive our emails, please add passreset@keyboardextension.com to your contact list. We also recommend adding support@keyboardextension.com to avoid missing any replies to your support tickets.

If you still don’t receive the email after adding these addresses, please contact us directly at support@keyboardextension.com or raise a support ticket. Once we have your contact details, we’ll be happy to assist you further.